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Priority Descriptions
1 - Urgent Site down & other critical issues.
2 Important, but not completely urgent.
3 Mid-level importance, basic technical difficulties.
2 Lower level requests & inquiries. Does not require an immediate response.
1 - Low Level Used for general inquiries and things of non-critical nature. Comments and the like.
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Category Descriptions
E-mail Problems setting up your email account, recieving mail, forwarding mail, etc.
FTP File Transfer problems. Error messages when ftp'ing, etc.
HTML-JavaScript-Graphics Need a quick site review or having a minor difficulty with your site design or layout? Our staff will take a look as time allows and offer suggestions and possible solutions.
(Pre)Sales Inquiry Have some questions before you buy? Having trouble ordering?
Billing Problems Something wrong with your billing? Need to change credit cards or payment methods?
Misc If your problem/question doesn't fit into any of the other categories, try this one...
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